How close are you to Downtown Galax?

We are located around a half mile from Main Street, about a mile to the historic Rex Theatre, just over a mile from Felts Park, and about 15 – 20 minutes from the Parkway and Blue Ridge Music Center. Despite this, we are on a road with no outlet and isolated in such a way that it does not seem like we are in town at all! The best way to walk/cycle to downtown is by taking the New River Trail to the left, toward the Galax trailhead, then crossing US 58/221 at the crosswalk at the top of the hill by the Main Street stoplight.

Can you fish in Chestnut Creek?

Absolutely! Chestnut Creek is a trout-stocked stream, but there are plenty of smallmouth, bluegill, and other species of fish to land. You will need a valid Virginia freshwater fishing license any time of the year and additionally a trout license October 1st – June 15th. These can be purchased directly from the Virginia Department of Wildlife Resources website, www.gooutdoorsvirginia.com, or at the sporting goods section of the local Wal-Mart. Temporary licenses are available for both residents and non-residents of Virginia. If you plan to do a lot of fishing during your stay, kayak/canoe fishing is very popular on the New River and there are several boat landings within a 20- or 30-minute drive from the cabins. Visit https://dwr.virginia.gov/waterbody/new-river/#maps for more information about where to put in and what fishing to expect through different sections of the New River.

Do you allow pets?

1. Pet Approval: All pets must be approved by management prior to arrival. Please contact us to confirm if your pet is eligible. Certain breeds are not allowed for insurance purposes. A picture is required for each pet.
2. Vaccination Requirements: All pets must be up-to-date on vaccinations and parasite preventative medication. Proof of vaccination is required and may be emailed to us upon approval.
3. Leash Requirements: Pets must be kept on a leash at all times while on the property. Pets must not be left unattended or tethered while outside.
4. Noise Policy: To ensure a peaceful environment, pets must not bark excessively or cause disturbances. Including but not limited to while pet is in crate. Guests may be asked to leave if noise issues persist.
5. Unattended Pets: Guests must maintain direct supervision of their pets. Pets may not be left unattended unless they are crate trained. If left unattended, pets must be secured in a crate indoors.
6. Cleaning Up After Pets: Guests are responsible for cleaning up after their pets immediately. Waste bags will be provided in specific cabins, and proper disposal methods must be followed.
7. Additional Cleaning Fee: A cleaning fee between $60 and $450 may be charged for pet stays depending on additional cleaning or damages. This fee is at the discretion of management.
8. Cabin Restrictions: Pets are only allowed in specific cabins. (Cabins 313, 315 and 317)
9. Fees: Tenants agree to pay immediately for any damage, loss, or expense caused by their pet, any fees will be added to the card on file.
10. Risk: Guests must recognize that wildlife is a natural part of the environment and that their presence can vary by season and location. It is the guest's responsibility to remain vigilant and observe their pets closely while outdoors.
11. Liability: Guests are solely responsible for their pets' behavior at all times. Guests agree to accept full liability for any injuries or damages caused by their pet's aggressive actions. This includes, but is not limited to, medical expenses for injuries to other pets or people and costs associated with property damage.

Are you affiliated with the New River Trail State Park? Can you access the trail from the cabins?

We are not affiliated with the State Park and are a private enterprise. The cabins were however built bordering the NRT State Park and it is directly accessible from all 11 of our cabins, with the furthest cabin being about 1/10th of a mile from the access. Please note that there will be bridge renovations occurring in different locations on the trail throughout the remainder of 2023 and into 2024, visit the New River Trail State Park website in order to see if there are any trail closures during this time.

Why isn’t the fireplace working?

All fireplaces are disabled during the warm months, generally starting around the beginning of May, and re-enabled around Halloween depending on the weather. Please let us know immediately if it doesn’t work during the cold months, though.

Are you open all year? When is the best time to visit?

We are open all year! While obviously the warmer months lend themselves to more outdoor activities such as hiking, biking, and playing in/on the water, our cabins are super cozy for a lovely winter getaway. The cabins are also very beautiful in the snow! In the spring, expect to be dazzled by emerging wildflowers and in the fall you’ll not want to miss the breathtaking colors of the changing foliage. So, in short – any time of the year is a great time to stay at the cabins!

I’d like to use your gas grill, but where is the tank underneath?

Our grills are all connected to our underground propane system so there is no need for one. In order to turn the gas on, turn the valve (near the floor of the deck below grill) 90 degrees so that it is parallel with the gas line. Please turn it back perpendicularly to the line in order to shut it off when you are finished grilling.

Do you allow last-minute cancellations due to weather?

No, we do not. In the event of severe or winter weather that would make travel dangerous, we would help you reschedule to another date down the road. However we would not allow any changes to a reservation due to rain or storms, cold or hot temperatures etc. We are in the mountains and our weather can vary widely (and wildly!) from season to season, so please account for that when you make your reservations and have back-up plans in case the weather gets in the way of outdoor activities.

What is your cancellation policy?

At New River Trail Cabins, we understand that life can be unpredictable, and we're here to help you navigate any changes to your plans. Please take a moment to review our cancellation policy:

Travel Protection: We strongly recommend adding travel protection during your online checkout. This option costs 10% of your reservation and covers last-minute cancellations due to medical emergencies or pre-existing conditions for you or your immediate family. If a covered situation arises, travel protection will refund the total cost of your reservation, minus the 10% fee. For more information on what is covered and how to make a claim, please visit Worry Free Bookings.

Cancellation Outside Travel Protection:

If you need to cancel your reservation, a $100 cancellation fee will apply. If you prefer, we can postpone your stay to a later date.

Rescheduling: Rescheduling a reservation may be considered within three months, but if there is a difference in the total charge the difference will be covered by the guest. Please note that we cannot guarantee any rescheduling or cancellations and decisions are made at our discretion.

Weather and Other Conditions: We do not permit cancellations due to rain or adverse weather unless travel to/from the cabins is hazardous. Additionally, we cannot accommodate cancellations due to work conflicts, park repairs or closures, schedule conflicts, or local event cancellations.

Gift Certificates: If you cancel your reservation without travel protection, you may opt for a full refund in the form of a gift certificate for use within one year.

Are there additional fees that will be snuck in when checking out?

No, we prefer to give you the upfront cost with cleaning fees already included. However, Travel Protection will be automatically selected (please see the section about cancellation policy above) and you will need to remove it from your cart before checking out if you do not wish to add it. We cannot refund "Travel Protection" fees, even if it was added mistakenly.

Do I need to bring sheets or linens?

We provide all the linens, including sheets, and enough towels etc. for the length of your stay. If you wish to use your own linens, just let us know when you make your reservation and we will leave the bed unmade for you. If you ever need fresh linens during your stay, please contact the office and we will be happy to exchange your dirty linens for clean ones.

Do you have discounts available?

We do offer several discounts for different groups, such as return guests, First Responders, military, etc. Always visit our "Specials" page first to see what special offers are available to you before making your reservation! Please also double-check your total BEFORE booking your reservation to be sure that any special you’d like to take advantage of has been properly applied. We will not issue refunds for discounts that you found after making your reservation or discounts you intended to add to your reservation. Please note that only one discount can be applied per reservation, but you can add a discount or special and use a gift certificate for payment.

Do you allow smoking in any cabins?

All cabins are smoke-free, and if smoking is detected inside the cabin you will be charged at least $400 in cleaning fees. Even though cannabis is now recreationally legal in VA for adults over 21, cannabis smoking inside the cabin will also carry a minimum $400 cleaning fee. Smoking on the back porches is acceptable as long as doors and windows are closed and other guests are not being bothered by it -- please be respectful. Please note that cigarette butts found on the ground around the cabin will result in additional cleaning fees so be sure to properly dispose of them.

Where is the ice machine?

The ice machine is located at the rear of the office, and each cabin will have a key hanging by the front door that will open the padlock on the machine. A small bucket will also be hanging with the key and we kindly ask for a $3 donation per bag of ice that you can leave inside the bucket. 100% of the donations we receive will be given to the Twin County Humane Society.

Do you have wi-fi and cable?

Yes we do, connect to the "NRTC" network which does not require a password. Our TV service is DirecTV and our TV’s are either smart TV’s or have a smart add-on such as Roku so you may use your favorite streaming services like Netflix or Hulu. TV’s will be turned on when you arrive to a music channel on the DirecTV network, browse the guide using the DirecTV remote to find other live programming.

How close are you to Downtown Galax?

We are located around a half mile from Main Street, about a mile to the historic Rex Theatre, just over a mile from Felts Park, and about 15 – 20 minutes from the Parkway and Blue Ridge Music Center. Despite this, we are on a road with no outlet and isolated in such a way that it does not seem like we are in town at all! The best way to walk/cycle to downtown is by taking the New River Trail to the left, toward the Galax trailhead, then crossing US 58/221 at the crosswalk at the top of the hill by the Main Street stoplight.

Can you fish in Chestnut Creek?

Absolutely! Chestnut Creek is a trout-stocked stream, but there are plenty of smallmouth, bluegill, and other species of fish to land. You will need a valid Virginia freshwater fishing license any time of the year and additionally a trout license October 1st – June 15th. These can be purchased directly from the Virginia Department of Wildlife Resources website, www.gooutdoorsvirginia.com, or at the sporting goods section of the local Wal-Mart. Temporary licenses are available for both residents and non-residents of Virginia. If you plan to do a lot of fishing during your stay, kayak/canoe fishing is very popular on the New River and there are several boat landings within a 20- or 30-minute drive from the cabins. Visit https://dwr.virginia.gov/waterbody/new-river/#maps for more information about where to put in and what fishing to expect through different sections of the New River.

Are you affiliated with the New River Trail State Park? Can you access the trail from the cabins?

We are not affiliated with the State Park and are a private enterprise. The cabins were built bordering the NRT State Park and it is directly accessible from all 11 of our cabins, with the furthest cabin being about 1/10th of a mile from the access. Please note that there will be bridge renovations occurring in different locations on the trail throughout the remainder of 2023 and into 2024, visit the New River Trail State Park website in order to see if there are any trail closures during this time.

Are you affiliated with the New River Trail State Park? Can you access the trail from the cabins?

We are not affiliated with the State Park and are a private enterprise. The cabins were built bordering the NRT State Park and it is directly accessible from all 11 of our cabins, with the furthest cabin being about 1/10th of a mile from the access. Please note that there will be bridge renovations occurring in different locations on the trail throughout the remainder of 2023 and into 2024, visit the New River Trail State Park website in order to see if there are any trail closures during this time.

Why isn’t the fireplace working?

All fireplaces are disabled during the warm months, generally starting around the beginning of May, and re-enabled around Halloween depending on the weather. Please let us know immediately if it doesn’t work during the cold months, though.

Are you open all year? When is the best time to visit?

We are open all year! While obviously the warmer months lend themselves to more outdoor activities such as hiking, biking, and playing in/on the water, our cabins are super cozy for a lovely winter getaway. The cabins are also very beautiful in the snow! In the spring, expect to be dazzled by emerging wildflowers and in the fall you’ll not want to miss the breathtaking colors of the changing foliage. So, in short – any time of the year is a great time to stay at the cabins!

I’d like to use your gas grill, but where is the tank underneath?

Our grills are all connected to our underground propane system so there is no need for one. In order to turn the gas on, turn the valve (near the floor of the deck below grill) 90 degrees so that it is parallel with the gas line. Please turn it back perpendicularly to the line in order to shut it off when you are finished grilling.

Do you allow last-minute cancellations due to weather?

No, we do not. In the event of severe or winter weather that would make travel hazardous, we would help you reschedule to another date. However we would not allow any changes to a reservation due to rain or storms, cold or hot temperatures etc. We are in the mountains and our weather can vary widely (and wildly!) from season to season, so please account for that when you make your reservations and have back-up plans in case the weather gets in the way of outdoor activities.

Are there additional fees that will be snuck in when checking out?

No, we prefer to give you the upfront cost with cleaning fees already included. However, Travel Protection will be automatically selected (please see the section about cancellation policy above) and you will need to remove it from your cart before checking out if you do not wish to add it. We cannot refund "Travel Protection" fees, even if it was added mistakenly.

Do I need to bring sheets or linens?

We provide all the linens, including sheets, and enough towels etc. for the length of your stay. If you wish to use your own linens, just let us know when you make your reservation and we will leave the bed unmade for you. If you ever need fresh linens during your stay, please contact the office and we will be happy to exchange your dirty linens for clean ones.

Do you allow smoking in any cabins?

All cabins are smoke-free, and if smoking is detected inside the cabin you will be charged at least $400 in cleaning fees. Even though cannabis is now recreationally legal in VA for adults over 21, cannabis smoking inside the cabin will also carry a minimum $400 cleaning fee. Smoking on the back porches is acceptable as long as doors and windows are closed and other guests are not being bothered by it -- please be respectful. Please note that cigarette butts found on the ground around the cabin will result in additional cleaning fees so be sure to properly dispose of them.

Where is the ice machine?

The ice machine is located at the rear of the office, and each cabin will have a key hanging by the front door that will open the padlock on the machine. A small bucket will also be hanging with the key and we kindly ask for a $3 donation per bag of ice that you can leave inside the bucket. 100% of the donations we receive will be given to the Twin County Humane Society.

Do you have wi-fi and cable?

Yes we do, connect to the "NRTC" network which does not require a password. Our TV service is DirecTV and our TV’s are either smart TV’s or have a smart add-on such as Roku so you may use your favorite streaming services like Netflix or Hulu. TV’s will be turned on when you arrive to a music channel on the DirecTV network, browse the guide using the DirecTV remote to find other live programming.